Terms of Service

1. Introduction

These Terms of Service govern the access to and use of this website and the purchase of products offered through it. By accessing the site or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use this website.

2. Eligibility and Use of the Website

You may use this website only if you are legally capable of entering into binding contracts under applicable law. You agree to use the website for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the site.

We reserve the right to suspend or terminate access where misuse, abuse, or unlawful activity is identified.

3. Product Information and Availability

Product descriptions, images, and specifications are provided for general information purposes. While reasonable efforts are made to ensure accuracy, minor variations may occur due to manufacturing differences, display settings, or updates.

All products are offered subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

4. Orders and Contract Formation

An order constitutes an offer to purchase. A binding contract is formed only when the order is accepted and confirmed by us.

We reserve the right to refuse or cancel orders, including but not limited to cases of suspected fraud, pricing errors, or supply limitations. If payment has been received, it will be handled in accordance with applicable consumer protection laws.

5. Pricing and Payment

Prices are displayed on the website at the time of purchase. Applicable taxes or charges are shown during checkout where required.

Payment must be completed using the accepted payment methods displayed on the website. Orders will not be processed until payment authorization is successful.

6. Delivery and Risk

Delivery arrangements, estimated timelines, and shipping responsibilities are described in the Shipping Policy, which forms part of these Terms.

Risk of loss or damage passes to the customer upon delivery to the specified address.

7. Returns, Refunds, and Cancellations

Customer rights regarding returns, refunds, and cancellations are governed by the applicable Return and Refund Policy. Nothing in these Terms limits statutory consumer rights under UK law.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and software, is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written permission, except as permitted by law.

9. User Conduct and Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Interfere with the security or functionality of the site

• Attempt unauthorized access to systems or data

• Submit false or misleading information

We may take appropriate action where violations occur.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from the use of this website or the purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.

11. External Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.

12. Changes to the Terms

We may update these Terms from time to time. The version in effect at the time of your order or use of the website will apply.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact Information

If you have questions regarding these Terms of Service, please contact us using the details provided on the website.

Address: 718 ORANGEDALE AVE,CHARLOTTESVILLE,VA,22903-3937,US

Email: homedesk@urbanwoodhome.com

Customer Service Telephone: +1(276)941-9068

Online Service Hours: Monday to Friday  09:00 – 12:30 and 14:00 – 18:00 (UK Time)