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Our Business Profile

We operate an e-commerce platform that offers physical products to customers through an online ordering system. Our business model focuses on coordinating sourcing, order management, and delivery through established operational partners.

How Our Service Works

When an order is placed, it enters a defined operational flow that includes confirmation, preparation, and dispatch. Each stage is managed through internal controls and external service providers to ensure accuracy and consistency.

Our role is to oversee this process end-to-end rather than manufacture or customise products directly.

Product Selection

Products available on our website are selected based on availability, suitability for online fulfilment, and compliance with applicable regulations. Product information is presented to support informed purchasing decisions.

Availability and specifications may change as part of normal business operations.

Logistics and Delivery Structure

Deliveries are completed through third-party logistics networks. Shipping routes, methods, and carriers are determined by operational requirements and destination factors.

Estimated delivery timelines are provided for reference only and may be affected by external conditions.

Customer Communication

We provide order-related communications, including confirmations and status updates, using the contact information supplied at checkout. Customer enquiries are handled in line with our published service policies.

Regulatory Alignment

Our operations are structured to align with UK consumer protection, tax, and data protection requirements. Business practices and published policies are reviewed periodically to reflect regulatory or operational changes.

Limitations of Scope

We do not provide professional, legal, or advisory services. Information on the website is intended to support purchasing decisions within the scope of our retail operations.

Ongoing Review

We continuously evaluate operational performance and customer feedback to improve clarity, efficiency, and reliability across our services.

Contact

For questions about our business or services, please refer to the contact information available on the website.

Address: 718 ORANGEDALE AVE,CHARLOTTESVILLE,VA,22903-3937,US

Email: homedesk@urbanwoodhome.com

Customer Service Telephone: +1(276)941-9068

Online Service Hours: Monday to Friday  09:00 – 12:30 and 14:00 – 18:00 (UK Time)