About Us

Who We Are

We are an online retail business focused on providing carefully selected products to customers through a streamlined and transparent shopping experience. Our operations combine digital storefront management, logistics coordination, and customer support to ensure orders are handled efficiently and responsibly.

What We Do

Our role extends beyond simply offering products for sale. We manage the full order journey, including product sourcing, quality checks, order processing, and coordination with logistics partners. Each stage is designed to reduce friction for customers and provide clear expectations from purchase to delivery.

How We Operate

We operate using a process-driven model that prioritises clarity and compliance:

• Orders are processed through structured internal workflows

• Shipping and delivery are handled by established third-party logistics providers

• Customer communications are aligned with defined service policies

This approach allows us to adapt to operational and regulatory requirements while maintaining consistency.

Our Approach to Transparency

We believe that trust is built through clear information rather than broad promises. Our website policies outline how orders, payments, delivery, returns, and data protection are handled. These policies are designed to help customers understand their rights and responsibilities before and after purchase.

Compliance and Responsibility

Our business practices are structured to align with applicable UK regulations, including consumer protection and data protection requirements. We regularly review our processes to ensure they remain appropriate as regulations and operational conditions evolve.

Customer Support

Our customer support team is available to assist with order-related enquiries, policy questions, and post-purchase issues. We aim to provide accurate and timely responses based on the information available to us at each stage of the order process.

Continuous Improvement

We continuously assess our operations, supplier relationships, and service standards. Feedback and operational insights are used to improve efficiency, accuracy, and overall customer experience.

Contact

For general enquiries or questions about our business, please contact us using the details provided on the website.

Address: 718 ORANGEDALE AVE,CHARLOTTESVILLE,VA,22903-3937,US

Email: homedesk@urbanwoodhome.com

Customer Service Telephone: +1(276)941-9068

Online Service Hours: Monday to Friday  09:00 – 12:30 and 14:00 – 18:00 (UK Time)