Order Cancellation Policy
Cancellation Timeframe
Orders may be submitted for cancellation within 48 hours of order placement, provided that the order has not entered the dispatch or fulfilment stage.
The cancellation window is based on operational handling timelines and is measured from the time the order confirmation is issued.
Orders Already in Processing or Dispatch
If an order has already begun processing, preparation, or dispatch, cancellation may no longer be available. In such cases, the order may need to follow the standard return procedure after delivery, where applicable.
Details on return handling are outlined in the Return Exchange Policy.
How to Request a Cancellation
To request a cancellation within the applicable timeframe, users should submit a request using the contact details provided on the Contact Us page. Including the order reference number helps facilitate review.
Requests are reviewed based on the order status at the time the request is received.
Effect of Cancellation Approval
Where a cancellation request is accepted, payment handling follows the applicable refund process. Information on refund timing and method is provided in the Refund Policy.
Refunds are generally issued to the original Visa or MasterCard used for the transaction.
Statutory Consumer Rights
Nothing in this Order Cancellation Policy affects rights granted under UK consumer law, including rights related to cancellation, returns, or refunds where legally applicable.
This policy explains operational handling only.
Policy Updates
This Order Cancellation Policy may be updated from time to time to reflect changes in operational or regulatory requirements. The version displayed on the website represents the current applicable wording.
Contact
Questions regarding order cancellation may be submitted using the contact details listed on the Contact Us page.