Privacy Policy

1. Purpose of This Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when users interact with our website or place orders. It is intended to provide transparency and meet applicable data protection requirements, including UK GDPR.

2. Scope of Application

This policy applies to personal data collected through:

• Website visits and interactions

• Account creation or order placement

• Customer communications and enquiries

It does not apply to third-party websites or services that may be linked from our site.

3. Categories of Personal Data

Depending on how you interact with the website, we may collect the following categories of data:

• Identity data (such as name)

• Contact data (such as email address and delivery address)

• Transaction data (such as order details and payment status)

• Technical data (such as IP address, browser type, and device information)

• Usage data (such as pages viewed and interaction patterns)

We do not intentionally collect special category personal data.

4. Sources of Data

Personal data may be collected directly from you, automatically through website technologies, or indirectly through service providers involved in order processing and delivery.

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests necessary for business operations

• Consent, where required by law

6. How We Use Personal Data

Personal data is used to:

• Process and fulfil orders

• Provide customer support

• Communicate order-related information

• Improve website functionality and user experience

• Prevent fraud and ensure security

We do not sell personal data.

7. Data Sharing and Disclosure

Personal data may be shared with trusted third parties where necessary, including:

• Payment service providers

• Logistics and delivery partners

• IT and hosting service providers

Data is shared only to the extent required for service provision or legal compliance.

8. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are applied to ensure an adequate level of data protection, in accordance with applicable regulations.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention periods vary depending on data type and legal obligations.

10. Data Security Measures

We implement reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

No system can be guaranteed to be completely secure.

11. Cookies and Tracking Technologies

The website uses cookies and similar technologies to enable core functionality, analyse usage, and improve performance.

You can manage cookie preferences through browser settings or applicable consent tools.

12. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent where processing is based on consent

Requests will be handled in accordance with legal requirements.

13. Children’s Data

This website is not intended for use by children, and we do not knowingly collect personal data from individuals under the age required by applicable law.

14. Policy Updates

This Privacy Policy may be updated periodically. Changes take effect once published on the website.

15. Contact

Questions or requests relating to this Privacy Policy should be submitted via the contact information provided on the website.

Address: 718 ORANGEDALE AVE,CHARLOTTESVILLE,VA,22903-3937,US

Email: homedesk@urbanwoodhome.com

Customer Service Telephone: +1(276)941-9068

Online Service Hours: Monday to Friday  09:00 – 12:30 and 14:00 – 18:00 (UK Time)