Refund Policy
Refund Policy
This Refund Policy explains how refund requests are generally handled after an order has been placed. It is designed to provide clarity on eligibility, assessment, and processing while respecting applicable UK consumer protection laws.
This policy should be read together with the Return Exchange Policy, Shipping Policy, and Payment Terms.
Refund Eligibility
Refunds may be considered in situations where returned items meet the conditions outlined in the Return Exchange Policy. Eligibility depends on factors such as item condition, return timing, and the nature of the issue reported.
Each request is reviewed based on the information available at the time of assessment.
Non-Refundable Situations
Certain circumstances may fall outside standard refund handling. These may include, but are not limited to:
-
Items returned in a condition inconsistent with the stated return criteria
-
Issues arising from normal wear, misuse, or unauthorised alterations
-
Situations where return requests are submitted outside the applicable timeframe
These examples are provided for clarity and do not replace statutory rights under UK law.
Refund Assessment Process
Once a return request is submitted and the item is received, an assessment is carried out to confirm whether refund conditions are met. This process may involve checking product condition, order records, and supporting information provided by the customer.
Additional information may be requested where necessary to complete the review.
Refund Method
Approved refunds are generally issued to the original payment method used at checkout. For card payments, this typically means the same Visa or MasterCard used for the transaction.
Refunds are not issued in cash or to alternative payment methods.
Refund Processing Time
After a refund has been approved and processed internally, the refund is typically initiated within 3–7 business days.
The time required for funds to appear on the original payment account may vary depending on the card issuer or banking processes. Processing timeframes are provided for reference only.
Shipping and Handling Costs
Where applicable, shipping or handling charges may be treated separately from the item price when assessing refunds. Treatment of such costs depends on the reason for return and the circumstances of the order.
Details related to delivery charges should be reviewed together with the Shipping Policy.
Relationship to Consumer Rights
Nothing in this Refund Policy affects rights granted under UK consumer protection laws, including rights related to faulty or misdescribed goods.
This policy is intended to explain operational handling and does not replace statutory protections.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in legal requirements or operational practices. The version published on the website represents the current applicable guidance.
Contact
Questions regarding refunds may be submitted using the contact details provided on the Contact Us page.